THE DETAILS:

Job Title: Senior Resource Manager
Hub: Operations
Reports to: Managing Partner, Director of Operations
Responsible for: No direct reports
Hours: Full time
Location: Manchester, Northern Quarter - ideally 4 days in office per week

THE AGENCY:

Ear to the Ground is a global sport, gaming, and entertainment creative agency with a unique model that sets us apart. We are driven by Fan Intelligence®, our global network of 11,000 influential tastemakers and fans. Our real time insight into what fans truly want, enables us to create compelling work that consistently pushes the boundaries of culture.

We pride ourselves on being the agency that listens better than anyone to solve our clients' challenges, maximise their sport, gaming and entertainment partnerships, and ultimately build brands that lead culture. We have long term partnerships with the likes of PlayStation, New Balance and Coca-Cola.

You can learn more about us with a short film here.

THE ROLE:

Working closely with the Managing Partner for Client Delivery, Hub Leaders and project teams, you'll manage day to day allocation of our internal talent and freelance network. This role is ideal for a proactive and organised Resource Manager who thrives in a very fast-paced, high-volume, and agile agency environment. You'll be adept at navigating frequent changes, collaborating positively on solutions, and leveraging technology to streamline processes and maintain efficient delivery.

This role is ideal for…

• A highly effective resource management executor and passionate problem solver who can drive positive change.
• You’ll have a track record of success in resource management roles within a dynamic agency setting.
• Highly proficient in agency resource management using Monday.com.
• Highly organised with a strong eye for detail and the ability to manage resource demands across multiple clients and concurrent projects.
• Comfortable maintaining clear boundaries and service level agreements (SLAs) with teams and agency stakeholders to ensure efficient delivery.
• A supportive team player who is conscious of culture and fosters positive collaboration.

KEY RESPONSIBILITIES:

• Expertly track and manage resource allocation for multiple concurrent projects from initiation to completion.
  
• Facilitate short and long-term resource planning for strategic and creative needs, collaborating closely with internal teams.
  
• Experience of new systems implementation and driving forward a change management approach.
  
• Partner with Client Services, Strategic, and Creative leadership to ensure project timelines and resource allocations are met within agreed parameters.
  
• Implement and maintain monday.com to improve productivity, visibility, and resource scheduling.
  
• Analyse and produce reports on workflow data and utilisation, identifying opportunities to optimise efficiency and streamline day-to-day processes.
  
• Manage and allocate agency resources efficiently, aiming for optimal team utilisation in a high-volume environment.
  
• Maintain a strong understanding of creative production processes and real-time agency resource requirements
  
• Lead and manage all required traffic and resourcing meetings effectively.
  
• Proactively identify and solve day-to-day resourcing challenges, working collaboratively to find optimal solutions for creative delivery.
  
• Manage freelance cost-efficiency and track quality ratings in our Supplier CRM.
  
• Support compliance efforts as they relate to resource allocation and tracking.
  
• Foster a smooth and positive experience of daily resource planning for all teams.
• Be responsible for delivering operational training to the wider agency, including on using Monday.com.

KEY REQUIREMENTS:

Our ideal successful candidate will have: 

• Proven experience as a Resource Manager or Traffic Manager (5 years), specifically within a fast-paced creative or marketing agency.
• Extensive knowledge of creative agency workflows and real-time resource needs.
• Hands on experience with resource management software with a strong background with Monday.com.
• Demonstrated ability to manage high volumes of concurrent projects and adapt quickly to shifting priorities.
• A natural problem solver who thrives in changing and complex environments, and is efficient with limited resources.
• Excellent communication, interpersonal, and collaboration skills, particularly in navigating frequent resource conflicts and working with stakeholders at all levels.
• Strong organisational skills and attention to detail in tracking, scheduling, and reporting.
• Experience managing internal creative teams and external freelance partners.
• Deep experience managing external partners alongside internal creative teams.
• Excellent communication, collaboration and problem solving skills including with senior management.
• A problem solver who thrives in changing and complex environments, and is efficient with limited resources.
• Proficiency with monday.com, resource data analysis and reporting.
• Ability to motivate a team in a fast-paced environment.
• Ability to think strategically and implement operational improvements.
• Experience working in an agency environment with global clients.
• Understanding of influencer marketing and social content resourcing.
• Passion for sports, esports, and/or gaming is a bonus.

OUR CULTURE:

We are dedicated to making Ear to the Ground an amazing place to work where people grow, develop and thrive. We pride ourselves on our dynamic and exciting culture, excellent support of staff and fantastic benefits package. We have made it our mission to lead the way in being an inspiring, future-thinking, creative agency and are invested in our people because they are the ones that will make that happen.

Some of our benefits include:

• 🕒 Flexible & hybrid working
• 🎉 Birthday off
• 👶 Workplace nursery benefit
• 👩‍👧‍👦 Enhanced maternity & paternity
• 🏥 Private health insurance
• 🤒 Enhanced sick leave
• 🚴‍♂️ Cycle to Work scheme
• 📈 Personal development coaching
• + more!