Account Director
Bring your client leadership experience and love of emerging culture to help our clients build culturally impactful brands & connect with fans.
JOB PURPOSE
As Account Director you’ll be the trusted advisor to the Client on behalf of the agency.
You’ll be the key client point of contact, representing the client’s views to the wider agency in the delivery of projects in order to deliver brilliant and effective campaign
You’ll have overall responsibility for the management of client campaigns in order to maximise their performance for both the client and the agency
You will lead the growth of our relationship and remit our clients.
Main Responsibilities and Activities
As an Account Director you will take on the following responsibilities:
Own the client relationship and take responsibility for overall client success and satisfaction
Lead your team to ensure that all key project documents and updates are delivered to the Client on time and to the required standard, following our agency process
Work with all other internal teams to provide flawless delivery of campaigns whilst ensuring that the project and account hit the client’s and the company’s KPI’s
Proactively identify new opportunities and areas of growth within designated clients
Management and development of junior staff members including designated Account Manager
Ensure clear, high quality internal briefs are provided for all internal departments so that teams can manage and deliver an excellent creative response that will be effective for the client
Take responsibility for the financial reporting of designated accounts.
Work with all other departments to develop and maintain clear accurate budgets as well as their administration in finance software, to ensure efficiencies and maximum commercial performance
Own account growth plans for each account and demonstrate how you will help develop each account
Lead and coordinate pitch presentations and material/collateral with the relevant departments and staff
Alongside agency colleagues, present creative responses, strategy and insight ideas and concepts to the client
Work with relevant internal departments to monitor the effectiveness of projects and campaigns developing and contributing to the project evaluation.
Skills & Experience
We’re looking for:
- 5 years in agency brand communications
- Experience working as a successful Account Director
- Strong Client Servicing experience
- Ability to spot opportunities
- A track record of developing and growing accounts
- A track record of developing client leads, pitches and presentation
- Results focused and a drive for effective campaigns
- Ability to lead pitches and presentations
- Excellent organisational and time management skills
- Excellent communication and 'people skills', for working with a range of colleagues and clients
- Good experience of leading and motivating a team
- Keen eye for detail
- A creative approach to every project and opportunity
- Great presentation and pitching skills
- Understanding of the importance of research and insight in creative
- Good business sense and the ability to work to budgets
- Understanding on how to deliver joined up campaigns
- A love of contemporary culture, sport and/or gaming
Hours: Full time
Department: Client Services
Location: Manchester- hybrid policy with minimum 3 days (4 days encouraged) in the office
Reports to: Group Account Director
Responsible for: Account Manager
Benefits: Competitive benefits package including private medical, enhanced pension, mental health support, and lifestyle benefits
- Department
- Client Services
- Remote status
- Hybrid Remote
WORKPLACE AND CULTURE
Ear to the Ground is a place where people grow, develop and thrive.
We are proudly independent. At our core, we understand the importance of culture in enabling you to do your best work.
Progress is possible for everyone that joins us. We reward ambition, invest in talent, and encourage you to forge your own path.
Our commitment to listening is felt by our own people too; this is an agency where every voice is heard. Supportive, collaborative, social, and inspiring.
You will benefit from our Hybrid working policy and we encourage applications from candidates anywhere in the UK.
We encourage employees to be in the office for key team moments, but remain as flexible as possible to accommodate the realities of life. We support you in finding the patterns and location of working that are best for you.
Team Benefits
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Private Medical Insurance & Medical Cash Plan
Two different health plans to help you keep a healthy body and mind, and to access the help you need if you're not well. -
Personal Development Coach
Book time, anytime with our external development coach to support you through your goals, or help you with challenges you may be facing. -
Hybrid working Policy
We take a flexible approach to working arrangements at Ear to the Ground. We encourage employees to be in the office for key team moments, but remain as flexible as possible to accommodate the realities of life. We support you in finding the patterns and location of working that are best for you.
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Enhance Maternity, Paternity & SPL
Packages that go above and beyond to support working parents -
Mental Health Support inc free counselling
We want to support our teams' mental health and do so though; mental health support pathway, 24/7 employee support helpline, free counselling, Mental Health Ambassadors -
Many more in our brilliant benefits package
Manchester
About Ear to the Ground
EAR TO THE GROUND IS AN INDEPENDENT CREATIVE AGENCY.
POWERED BY FAN INTELLIGENCE®, WE USE REAL-TIME LISTENING TO BUILD BRANDS THAT LEAD CULTURE.
Account Director
Bring your client leadership experience and love of emerging culture to help our clients build culturally impactful brands & connect with fans.
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